Luxurious Cleaning Services Terms & Conditions
By using this website to book service, you agree to comply to be bound by these terms & conditions. If you do not agree to these terms & conditions, do not book service with us.
Booking service online doesn’t guarantee you a spot for that date/time, you will be contacted by email or phone with a confirmation.
We typically work with teams of one or two, but occasionally more cleaners may be needed due to the complexity of work or busy schedules. We do our best to limit the rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians.
Our employees have been rigorously background screened & drug tested prior to working with us, you can rest assured all our staff has integrity and is held accountable.
Right to Refuse Service
We reserve the right to deny and /or terminate service because of safety concerns, inappropriate or uncomfortable situations, unsecured weapons on-premises, overwhelming scent or presence of drugs, severe clutter & disconnected utilities.
Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe / threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot & you will be charged the cancellation fee.
Cleaning Day Preparation
Your price for cleaning is based on the cleaners focusing all of their time on cleaning, we ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas and surfaces to be cleaned: floors, counter-tops, tabletops, etc. If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time.
We will gladly work around pets, we ask that indoor activity is limited for cleaning efficiency & safety reasons, if your pet becomes anxious or presents a safety concern ( pet displays any form of aggression), Luxurious Cleaning Services reserves the right to remove its employees from your home.
Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present. If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.
Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises, when we arrive & find that the job will require extra time, we’ll call you to let you know. If we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.
We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, Luxurious Cleaning Services will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.
Payments must be made on the day of cleaning by debit, or credit card.
We do not offer refunds, we have built our business providing our clients with the best possible service available, still, we realize that we are human, things will from time to time get missed, should this happen email or call us within 24 hours & we will rectify the error at no charge.
Recurring Service Discount
Recurring discounts start AFTER the first cleaning service, if you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.
Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc.
Customer rate shall be increased bi-annually, by an amount not-to-exceed 5% of the client’s current rate.
The client shall make the service location accessible to Luxurious Cleaning Services personnel on the scheduled service day. If the team is locked out of the Client’s home, every effort will be made to establish contact with the Client to arrange for entry into the home, if contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged full price for the appointment. To avoid this circumstance, you may provide us with a key or code to gain entry to your home. Keys will be secured in a lockbox in our office. Codes will only be known to your cleaning technician.
Rescheduling & Cancellations
Service reliability is extremely important because we reserve a time, especially for you, we request that you give us a minimum of 48 Hrs. advance notice if you need to cancel or reschedule for any reason to avoid incurring a $50 cancellation fee.
If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change please let us know so you do not incur a lockout charge.
We provide the equipment & products needed to thoroughly clean your home. If you require to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made, we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible. We do not provide paper products (paper towels, toilet paper and trash liners). If trash removal and restocking of paper products is apart of the Clients services, they must provide these products.
Items We Cannot Clean
Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes.
We cannot clean hoarding homes or areas containing any animals & humans' body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.
Unreachable Areas & Heavy items
For safety & liability reasons our employees can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like cleaning behind heavy objects, please move prior to cleaning.
Breakage/Damage & Loss Policy
While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, we carry insurance for damage or breakage caused by our cleaners.
We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following
• Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace, the client should point out such items to us before starting service, please advise us how you would like your fragile items handled & their care.
Notification must be made within 24 hours of breakage or loss of any personal items. Identical replacement is always attempted, but not guaranteed.
Cleaners Arrival Window
We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices & avoid trip fees, if you require a specific time we will make every effort to accommodate your request, however, no times are guaranteed.
Due to the unpredictable nature of our business & unforeseen circumstances traffic jams, weather, mechanical problems, allow us the flexibility of scheduling our cleaning between 8:00 am & 4:00 pm.
We generally do not run more than 30 minutes earlier nor more than 45 minutes later than the scheduled appointment time, if we are running late we will call you or text you.
Luxurious Cleaning Services does not do holiday visits.
If your scheduled day falls on a holiday, we will contact you to reschedule, the following holidays will be observed:
• Independence Day
• Labor Day
• Veterans Day
• Christmas Eve
• Christmas Day
• New Year Eve
• New Year
Client keys are coded & stored inside a locked cabinet to which only the managers of Luxurious Cleaning Services have access.
In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Luxurious Cleaning Services will not be held liable for any damages or theft to the client’s home.
Upon termination / cancellation of services, Luxurious Cleaning Services shall return any client key(s) in its possession no later than 72 hours after termination.
Non-Solicitation of Luxurious Cleaning Services Employees
As our customer, you agree not to solicit for hire any of our cleaning employees to work directly for you. Our professional cleaners are background checked, their references verified & have completed comprehensive cleaning training. Significant time, resources & money are invested in each new employee before we allow them to enter our customer’s homes.
Any claim relating to Luxurious Cleaning Services website shall be governed by the laws of the State of North Carolina without regard to its conflict of law provisions.
We have taken every effort to design our website to be useful, informative, helpful & honest, hopefully, we have accomplished that & would ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need.
Luxurious Cleaning Services reserves the right to change these terms & conditions at any time without prior notice to you
© 2021 Luxurious Cleaning Services
Terms of Service - Website Usage
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Luxurious Cleaning Services web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Luxurious Cleaning Services web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Luxurious Cleaning Services at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Luxurious Cleaning Services web site are provided "as is". Luxurious Cleaning Services makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Luxurious Cleaning Services does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Luxurious Cleaning Services or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Luxurious Cleaning Services Internet site, even if Luxurious Cleaning Services or a Luxurious Cleaning Services authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Luxurious Cleaning Services web site could include technical, typographical, or photographic errors. Luxurious Cleaning Services does not warrant that any of the materials on its web site are accurate, complete, or current. Luxurious Cleaning Services may make changes to the materials contained on its web site at any time without notice. Luxurious Cleaning Services does not, however, make any commitment to update the materials.
Luxurious Cleaning Services has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Luxurious Cleaning Services of the site. Use of any such linked web site is at the user's own risk.
8. Governing Law
Any claim relating to Luxurious Cleaning Services web site shall be governed by the laws of the State of North Carolina without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
Luxurious Cleaning Services reserves the right to change these terms & conditions at any time without prior notice to you© 2021 Luxurious Cleaning Services